Help Center: Frequently Asked Questions
Shipping • Contact • Privacy • Returns
Quick Navigation
SHIPPING
CONTACT
SHIPPING
USA Only
Fast USA shipping to all 50 states. No international shipping available.
Delivery Time
7–21 business days from order confirmation. Most orders arrive in 10–14 days!
Tracking Your Order
Real-time tracking available at Your Account
CONTACT US
Email Support
Response Time: Within 24–48 hours
Still Need Help?
PRIVACY
RETURNS & CANCELLATIONS
All Items Are Custom Made-to-Order
Every piece is personalised with your chosen sizes, names, designs, etc. Production starts immediately after you place your order. Due to the nature of digital products
→ No change-of-mind returns, exchanges, or cancellations are accepted once the order is confirmed, including digital downloads / software.
Defective, Damaged or Incorrect Items
We stand behind our work 100%!
If anything arrives damaged, defective, or not exactly as ordered (our mistake), contact us within 7 days of delivery with photos and we’ll replace it or refund you completely — free of charge, including return shipping.
EU & UK Buyers – Right of Withdrawal
Because all items are personalised, the 14-day cooling-off period does not apply (Article 16(c) EU Consumer Rights Directive & equivalent UK law).
By placing your order you acknowledge this exemption.
Last Updated: December 5, 2025
